Sales Support Manager

Company Description

Created in 2020, the Fine Biscuits Company Group (FBC Group) is composed of three complementary companies:
- Kelsen Group
- Biscuits Delacre
- The Fine Lab
 
Together, one of the leaders in premium biscuit assortment market. We produce some of Europe’s most iconic biscuit brands including Delacre, Delichoc, Kjeldsens and Royal Dansk. Our products leverage two unique archetypes of European excellence: the butter cookie from Denmark and the chocolate-coated biscuit from Belgium.
 
Both Delacre and Kelsen have a long-lasting history, deeply rooted in their countries of origin, and proud holders of the Royal Warrant from respectively the Queen of Denmark and the “Court” of Belgium.
Our brands are supported by The Fine Lab, where we innovate to create new products with a passion for quality and the will to continue to delight consumers around the world.
 
Our Group is composed of more than 800 employees around the world who share our values of Loyalty and Trust, Respect & Responsibility, Integrity & Moderation, Passion for Quality, Research & Innovation.
 
With a presence in 7 different countries, and part of the Ferrero Ecosystem, we offer rewarding career opportunities.
 

About the Role

Would you like to lead a strong team in a central role within the organization – and help ensure that Kelsen’s delicious cookies reach customers all over the world?

At Kelsen, we are looking for a coordinating and structured leader with a natural drive for customer satisfaction and result-oriented mindset who can combine business understanding, sales support, and team leadership in a key position.

You will report to the Sales Director, who is based in Bruxelles.

Main Responsibilities

You will lead a sales support team of 9 dedicated employees, each contributing valuable market and customer knowledge.

You will act as the natural link between the sales support team and the management team in Brussels, playing a central role in ensuring alignment across sales, production planning, shipping, quality, and customer support.

Your primary responsibilities will include:

• Ensuring a strong commercial mindset with a focus on delivering excellent customer experiences
• Creating clear prioritization and structure in task allocation
• Ensuring adherence to agreed workflows and processes
• Facilitating weekly stand-up meetings and conducting 1:1 meetings
• Working systematically with process optimization and continuous improvement
• Supporting close and effective collaboration with Key Account Managers (KAMs) across locations
• Identifying, developing, and retaining competencies within the team
• Ensuring well-being, engagement, and a shared direction within the team

In addition, you will be responsible for your own markets/customers, including:

• Receiving and processing orders
• Initiating the creation of customer-specific products
• Coordinating closely with KAMs
• Collaborating with demand and supply planning

Who we are looking for

We imagine that you:

• Have solid experience in sales support and cross-functional collaboration
• Have leadership experience and thrive in a role with people management responsibility
• Are a clear communicator who builds trust and strong relationships
• Have experience from FMCG, preferably within the food industry
• Are fluent in both Danish and English, written and spoken
• Are familiar with SAP or another ERP-system

We Offer

An exciting and challenging job with a high degree of influence. The workplace is characterized by engaged and dedicated employees who interact with one another in a positive and informal tone.
 
This is a full-time position.