Sales & Operations Planning Manager (S&OP)

Company Description

Created in 2020, the Fine Biscuits Company Group (FBC Group) is composed of three complementary companies:
- Kelsen Group
- Biscuits Delacre
- The Fine Lab
 
Together, one of the leaders in premium biscuit assortment market. We produce some of Europe’s most iconic biscuit brands including Delacre, Delichoc, Kjeldsens and Royal Dansk. Our products leverage two unique archetypes of European excellence: the butter cookie from Denmark and the chocolate-coated biscuit from Belgium.
 
Both Delacre and Kelsen have a long-lasting history, deeply rooted in their countries of origin, and proud holders of the Royal Warranty from respectively the Queen of Denmark and the “Court” of Belgium.
Our brands are supported by The Fine Lab, where we innovate to create new products with a passion for quality and the will to continue to delight consumers around the world.
 
Our Group is composed of more than 800 employees around the world who share our values of Loyalty and Trust, Respect & Responsibility, Integrity & Moderation, Passion for Quality, Research & Innovation.
 
With a presence in 7 different countries, and part of the Ferrero Ecosystem, we offer rewarding career opportunities.
 

Diversity Statement

About the Role

As FBC Group’s S&OP Manager, you will own and evolve the end-to-end Sales & Operations Planning process across all factories, markets, and partners within our ecosystem. You will ensure optimal alignment between demand, supply, inventory, capacity, and strategic priorities, while leading and developing a high-performing team.

This role plays a central part in customer service excellence, cost optimization, inventory quality, and operational performance, contributing directly to FBC Group’s growth and transformation agenda.

Main Responsibilities

1. S&OP Management

• Lead the full Demand Planning (baseline, promo, NPD) and Supply Planning processes across multi‑factory operations.
• Deliver accurate short-, mid- and long‑term operational plans, ensuring alignment with market dynamics and capacity constraints.
• Resolve demand/supply gaps with the S&OP Board and ensure a disciplined S&OP cycle.
• Drive the deployment of advanced planning & scheduling tools, Planning IT systems, and reporting capabilities.
• Support strategic company initiatives: innovations, industrial investments, geographical expansions, brand initiatives, co‑manufacturing, and cost‑efficiency programs.
• Manage inventory projections, product availability, logistics planning, MRP optimization, and inventory reduction initiatives.
• Ensure S&OP is aligned with best practices and evolves toward Integrated Business Planning.

2. Team Leadership & Cross‑Functional Communication

• Lead, coach, and develop a team of Planners and Planning Managers (4 direct, 11 indirect reports + functional reporting of factory planning teams).
• Strengthen team capability, succession planning, and FBC Group’s ambition to build a Planning Centre of Excellence.
• Facilitate all S&OP cycle reviews (Product, Demand, Supply, Reconciliation).
• Influence senior stakeholders across Commercial, Marketing, Innovation, Operations, Finance, and Group Distribution partners.

3. Continuous Improvement & Transformation

• Drive planning tool optimization and eliminate non‑value-added tasks.
• Lead continuous improvement initiatives around forecast accuracy, stock optimization, and obsolescence risk mitigation.
• Report S&OP KPIs and proactively manage service, supply, and inventory risks.
• Contribute to Procurement & Supply Chain strategy and cross‑functional companywide programs.

Who we are looking for

Qualifications & Experience

• Master’s degree in Supply Chain, Engineering, or Business Administration.
• 10+ years’ experience in Supply Chain Planning/S&OP within FMCG packaged food, multi-company and multi‑factory environment.
• Proven experience leading teams in international matrix organizations.
• APICS certification.

Technical Expertise

• Strong command of SAP, IBP, Advanced Planning & Scheduling systems, Power BI, and Microsoft Office.
• Strong analytical mindset and solid understanding of profitability and cost-center management.
• Experience in project management, process design, continuous improvement, and change management.
• Fluent English and French (written & spoken).

Leadership & Soft Skills

• Inspirational team leader able to build engagement and drive high performance.
• Strong interpersonal and influencing skills across senior management and cross-functional stakeholders.
• Hands-on decision maker with commercial awareness and resilience.
• Ability to navigate complex priorities and resolve conflicting objectives.
• Passion for standardization, simplification, and excellence.

Why joining us?

• Play a key role in FBC Group’s strategic transformation and growth, within the wider Ferrero ecosystem.
• Lead a central function with high visibility and direct business impact.
• Work in a dynamic multinational environment with strong collaboration across Marketing, Operations, Innovation, Finance and Group partners.
• Develop and shape the Planning Centre of Excellence of the future.