Supplier & Co-manufacturing FS&Q Manager

Company Description

Start your career with Fine Biscuits Company

Crafting iconic biscuits. Growing meaningful careers.

Join the Fine Biscuits Company Group and help shape the future of premium biscuits through passion, quality and innovation.

Established in 2020, the Fine Biscuits Company Group brings together Kelsen Group, Biscuits Delacre and The Fine Lab. United by a shared passion for quality and entrepreneurship, we are proud to be among the leading players in the premium biscuit market, offering a portfolio of iconic European brands including Delacre, Délichoc, Kjeldsens, Royal Dansk and Michel & Augustin.

Our heritage is rooted in some of Europe's finest biscuit-making traditions. From authentic Danish butter cookies and Belgian chocolate-coated biscuits to French gourmet creations, our brands each have their own distinctive identity, combining generations of savoir-faire with entrepreneurial spirit and a shared passion for quality.

Innovation is equally part of who we are. Through The Fine Lab, our innovation centre in Brussels, we continuously explore new ideas, recipes and technologies while preserving the authenticity, quality and expertise that define our brands.

As part of the Ferrero ecosystem, FBC Group combines the agility of a focused business with the strength, stability and long-term vision of an international, family-owned organisation. More than 1,000 colleagues across eight countries contribute every day to our shared success, united by a culture of collaboration, continuous learning and mutual respect.

Our values are at the heart of everything we do: Loyalty & Trust, Respect & Responsibility, Integrity & Moderation, Passion for Quality, and Research & Innovation. They guide how we work together, support one another and continue to grow as individuals and as a business.

Whether you are taking your first professional steps or looking for your next challenge, you'll find opportunities to learn, develop and make a meaningful contribution alongside passionate colleagues who are shaping the future of premium biscuits.

Discover our career opportunities and grow with us.

About the Role

Reporting into the Group Quality Director, as the lead for Quality and Food Safety, the Supplier & Comanufacturing Quality Manager defines and drives the entity’s quality roadmap in line with FBC Group and Ferrero standards. The role safeguards product quality, food safety and regulatory compliance across the portfolio, leads the dedicated Quality team, oversees co-manufacturer performance, represents the company before the relevant authorities and leads crisis management for the entity.

Main Responsibilities

• Quality & Food Safety governance — Act as the entity’s central Quality and Food Safety contact, including official interactions with the relevant authorities, and lead crisis management.
• Quality strategy & team leadership — Define, deploy and continuously improve the Quality policy and roadmap in line with FBC Group standards; lead, engage and develop the Supplier Quality team in its day-to-day activities.
• Product & sourcing decisions — Advise Product and Purchasing teams on the choices and actions required to develop and select products that meet FBC Group quality and safety expectations.
• Suppliers & Co-manufacturer quality & Ferrero FSQ&A partnership — Manage supplier portfolio quality-wise, assess, qualify and monitor partners through initial and follow-up audits, oversee corrective action plans, support co-manufacturers in strengthening their practices, and act as the key interface with Ferrero FSQA to ensure business needs are addressed within a robust food-safety framework.
• Regulatory compliance — In collaboration with the Regulatory team, ensure compliant product labelling, apply relevant European and international regulatory and standards developments, and provide technical and regulatory guidance to Product and Purchasing teams as well as Comanufacturers.
• Food safety, Food fraud & integrity – Assess and qualify raw materials through supplier documentation and establish associated specifications in collaboration with Regulatory and Industrial Quality.
• Product quality control — Oversee the internal laboratory, internal and external control plans, certificates of conformity, shelf-life monitoring, sensory panels, consumer feedback and corrective action plans to prevent recurring quality issues.
• Product development — Review and analyze partner feedback throughout product-development projects and formalize product specifications.
• Quality management system — Maintain up-to-date Quality documentation, procedures and agreements, including the management of non-conformities.
• FBC contribution — Support cross-functional teams in managing Group co-manufacturing activities and contribute to harmonizing and standardizing practices and documentation across the organisation.

Key stakeholders

The role works closely with Product Managers, Purchasing, factory and customer Quality teams, regulatory authorities, co-manufacturers and stakeholders across the Ferrero and FBC ecosystem.

Who we are looking for

• Master’s degree (or equivalent) in Quality and at least 10 years of quality experience in the food industry, including manufacturing.
• Strong knowledge of quality processes, regulatory requirements and food safety standards, including HACCP.
• Quality audit experience.
• Crisis management experience.
• Knowledge of risk assessment methods.
• Proficient in Microsoft Office, especially Excel and PowerPoint.
• Fluent in French and English.
• Proven people and team leadership skills.
• Rigorous, structured and methodical.
• Strong analytical skills.
• Proactive and solution-oriented.
• Committed to continuous improvement.
• Strong collaboration and interpersonal skills across functions and stakeholders.