Quality Systems Manager

As our Quality Systems Manager for our Llantarnam bakery, you will play a critical role in ensuring the effectiveness, compliance, and continuous improvement of the site's Quality Management System (QMS). You will be responsible for overseeing the control and integrity of quality documentation and records, ensuring they are maintained accurately, readily accessible, and compliant with regulatory, customer, and business requirements.

A key aspect of the role is driving and maintaining audit readiness across the site, ensuring robust quality systems, processes, and controls are in place to support successful external audits and inspections. Working collaboratively across functions, you will champion a culture of quality excellence, compliance, and continuous improvement, providing expert guidance and leadership on quality governance, systems, and best practices.

Quality Management Systems & Compliance

• Ensure the Site Quality Management System (QMS) remains current, effective, and compliant with Ferrero, FBC UK Group, customer, and regulatory requirements.
• Develop, implement, and maintain site quality standards, policies, procedures, and codes of practice in line with Group Quality System guidelines and customer expectations.
• Cascade and embed quality processes, policies, and procedures across the site as defined by the FBC UK network.
• Ensure all quality documentation and records are accurate, up to date, controlled, and readily accessible.

Food Safety & Quality Assurance

• Lead the implementation and governance of sanitation, GMP, HACCP, and pest control programmes to maintain appropriate hygienic standards and ensure robust documentation is in place.
• Oversee internal and external monitoring activities, ensuring the effective application of quality procedures and working instructions.
• Validate product quality assessments, identify risks and opportunities, and drive corrective and continuous improvement initiatives.
• Analyse quality-related KPIs, ensuring robust action plans are developed, implemented, and reviewed for effectiveness.
• Support and promote Food Safety & Quality culture programmes across the site.

Audits & Continuous Improvement

• Maintain site readiness for customer, regulatory, certification, and Group audits, providing support during all external audit activities.
• Ensure the internal audit programme is effective, compliant with FBC UK standards, and delivers meaningful improvement outcomes.
• Facilitate continuous improvement initiatives at site level to enhance quality performance, compliance, and operational effectiveness.
• Drive a culture of quality excellence through coaching, engagement, and cross-functional collaboration.

Systems & Data Management

• Maintain and optimise site quality data capture systems to ensure accurate reporting, trend analysis, and compliance monitoring.
• Ensure quality data is effectively managed to support decision-making, performance reviews, and continuous improvement activities.

Qualifications

• HACCP Level 3
• Food Safety Level 3 (or equivalent).

Experience

• Experience managing Quality Systems within a food manufacturing environment.
• Knowledge of UK retailer requirements, particularly M&S and Tesco.
• Experience maintaining and improving Quality Management Systems (QMS).
• Strong understanding of food safety, GMP, HACCP, quality assurance, sanitation, and pest control.
• Experience supporting internal, customer, and third-party audits.

Skills & Competencies

• Strong stakeholder management and influencing skills.
• Organised, proactive, and solutions-focused.
• Excellent communication and presentation skills.
• High attention to detail and commitment to compliance.
• Competent in Microsoft Office and quality management systems.
• Analytical approach with experience using data to drive improvements.