Customer Collaborative Planner

Date: Dec 10, 2025

Location:

London, GB

Place of Work: Hybrid

Company Description

We are FBC UK, Fox's Burton's Companies! ……And we bake the UK's most incredible biscuits (we might be slightly biased, but we will leave that for you to judge).

FBC UK was a match made in heaven, with two of the top UK biscuits manufacturers (Burton's Biscuits and Fox's Biscuits) coming together to create one unique, integrated company.

We are home to famous iconic brands, including Maryland, Fox's, Jammie Dodger & Rocky, to name just a few. We are proud manufacturing partners to some of the biggest UK retailers and household names. We bake our incredible biscuits at eight bakeries across the UK, located at Isle of Arran, Livingston, Blackpool, Llantarnam, Edinburgh, Kirkham, Batley & Dorset and our HQ in St Albans. Together, we employ circa 4,000 amazing colleagues across all our locations.

Whilst we know that we have delicious products we also know that that the key ingredient to our success is our people, and the passion we have for our brands. You could be the jammy to our dodger, party ring to our Fox’s or the choc-chip to our Maryland?! We knead people with innovative ideas, an entrepreneurial spirit, and the commitment to drive FBC UK to success.

We are committed to building an inclusive workforce that feels empowered to build a fulfilling and successful career. By embracing diversity, equity, and inclusion (DEI) we create a supportive environment for people to thrive and strive to have more positive impact.

We understand that having formal and on-the-job learning opportunities is key to our colleagues’ professional and personal growth. We are committed to providing an environment where everyone can learn from each other and grow through a variety of learning experiences.

Our colleagues make our business special. With strong community values, we believe FBC UK is a more prosperous and fun place to work when people feel free to be themselves. We believe in the power of being authentic, entrepreneurial, and supporting each other whilst meeting our business goals.

About the Role

The Customer Collaboration Planner is responsible for delivering industry-leading customer service through strong supply chain partnerships and joint planning. The role focuses on optimizing product distribution, forecasting, and supplier service levels to ensure cost efficiency and on-shelf availability. Acting as the key link between Supply Chain and Commercial teams, you will drive process improvements, enhance customer experience, and ensure seamless product flow. By leveraging data and collaboration, you will meet service KPIs, support promotional and seasonal launches, and deliver operational excellence.

Main Responsibilities

Alignment and Collaboration

Manage volume phasing by working closely with Grocery Supply Analysts to align customer demand with phased forecast plans.
Ensure order fulfilment visibility, monitoring customer operational performance and communicating impacts in collaboration with CS&L Analysts.
Lead customer planning for new products, seasonal and promotional activities, proactively managing constraints and improving forecast accuracy.

Weekly Forecast Management

Conduct daily/weekly forecast analysis to track consumption versus forecast, identifying phasing changes or material shifts.
Drive change management, aligning actions with sales and planning teams.
Proactively manage short-term forecast changes (12-week window) within the S&OP process to maintain availability.
Track customer availability across depots and stores using data tools, replenishing stock and identifying gaps to maximize sales.

Collaborative Forecasting

Lead weekly/monthly forecast reviews with sales teams, assessing accuracy and bias, and updating short- and long-term forecasts.
Work collaboratively with sales channels and customer supply chain teams to optimize forecast accuracy and align demand with intake plans.
Plan promotional, NPD, range changes, and seasonal activities through structured meetings and reviews.
Synchronize forecast and orders to ensure alignment with phasing plans.
Manage seasonal commitments, tracking performance and minimizing residual stock.
Monitor waste targets, run-in/run-out processes, and optimize residual materials alongside forecasts.

Customer Relationship & Supply Management

Build strong relationships across customer organizations to enable effective supply, delivery, and execution.
Develop and implement collaborative supply plans with priority customers to drive service and on-shelf performance, measured by the Customer Advantage Survey.

Who we are looking for

Prior experience in sales and customer logistics/supply chain roles (advantageous).
Engaging and collaborative leadership skills with the ability to influence and build strong relationships.
Strong understanding of the value chain and how it drives business performance.
Fluency in English (essential).
Bachelor’s or Master’s degree in a relevant field (preferred).

Diversity Statement

FBC UK is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at FBC UK. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

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