Technical Account Manager
St. Alban's, GB
Company Description
We are FBC UK, Fox's Burton's Companies! ……And we bake the UK's most incredible biscuits (we might be slightly biased, but we will leave that for you to judge).
FBC UK was a match made in heaven, with two of the top UK biscuits manufacturers (Burton's Biscuits and Fox's Biscuits) coming together to create one unique, integrated company.
We are home to famous iconic brands, including Maryland, Fox's, Jammie Dodger & Rocky, to name just a few. We are proud manufacturing partners to some of the biggest UK retailers and household names. We bake our incredible biscuits at eight bakeries across the UK, located at Isle of Arran, Livingston, Blackpool, Llantarnam, Edinburgh, Kirkham, Batley & Dorset and our HQ in St Albans. Together, we employ circa 4,000 amazing colleagues across all our locations.
We are currently the second biscuit manufacturer in the UK market with a strong ambition of becoming UK Market Leader.
Whilst we know that we have delicious products we also know that that the key ingredient to our success is our people, and the passion we have for our brands. You could be the jammy to our dodger, party ring to our Fox’s or the choc-chip to our Maryland?! We knead people with innovative ideas, an entrepreneurial spirit, and the commitment to drive FBC UK to success.
We are committed to building an inclusive workforce that feels empowered to build a fulfilling and successful career. By embracing diversity, equity, and inclusion (DEI) we create a supportive environment for people to thrive and strive to have more positive impact.
We understand that having formal and on-the-job learning opportunities is key to our colleagues’ professional and personal growth. We are committed to providing an environment where everyone can learn from each other and grow through a variety of learning experiences.
Our colleagues make our business special. With strong community values, we believe FBC UK is a more prosperous and fun place to work when people feel free to be themselves. We believe in the power of being authentic, entrepreneurial and supporting each other whilst meeting our business goals.
About the Role
We’re looking for someone to manage the relationship between the FBC operations function, the Food Safety and Quality function and our customer partners to ensure a consistent approach, creating and delivering agreed shared objectives, whilst supporting FBC R&D.
The ideal candidate will represent the interests of FBC and work strategically with customers to facilitate a collaborative working relationship.
Main Responsibilities
Customer Interface
To manage and develop strong working relationships with existing and new customers at all levels, but focussed on technologist and category technical manager level, actively engaging with the FBC Commercial and Marketing Teams to achieve this.
To co-ordinate all technical activities to ensure that products are manufactured against agreed specifications and work with the manufacturing sites on the strategic quality plan.
Provide advice to all FBC functions on customer direction / strategy on technical and sustainability related matters.
Performance Management
Technical lead in retail scorecard meetings and performance reviews
To ensure customer requirements are included in FBC codes of practice
To ensure site adherence to customer codes of practices and provide gap review and action planning by site.
To lead development and delivery of joint technical business plans between the retailers and FBC ensuring this meets the needs of both parties whilst demonstrating continuous improvement and added value.
Reporting
To provide FBC with internal communications on the status of KPI’s and internal Retailer projects and escalate where risks are identified.
To ensure customers portals are managed effectively, ensuring that all information is maintained and correct.
Product Development
Oversee the technical aspects surrounding new product launches, finished product specifications and artwork origination / changes.
To lead the technical aspects of retailer brand project work as required.
FBC interfaces
To be the internal representation for customer requirements during FBC strategy meetings.
To obtain approval for business concessions to ensure effective change management.
Who we are looking for
Degree qualified in a Food Technology discipline
HACCP Level 4
Proven experience in a similar or senior technical role
FMCG (including retail) experience, desirable
Retail interface experience is essential
Diversity Statement
FBC UK is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at FBC UK. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.
