Quality Systems Co-ordinator

Company Description

We are FBC UK, Fox's Burton's Companies! ……And we bake the UK's most incredible biscuits (we might be slightly biased, but we will leave that for you to judge).

FBC UK was a match made in heaven, with two of the top UK biscuits manufacturers (Burton's Biscuits and Fox's Biscuits) coming together to create one unique, integrated company.

We are home to famous iconic brands, including Maryland, Fox's, Jammie Dodger & Rocky, to name just a few. We are proud manufacturing partners to some of the biggest UK retailers and household names. We bake our incredible biscuits at eight bakeries across the UK, located at Isle of Arran, Livingston, Blackpool, Llantarnam, Edinburgh, Kirkham, Batley & Dorset and our HQ in St Albans. Together, we employ circa 4,000 amazing colleagues across all our locations. 

Whilst we know that we have delicious products we also know that that the key ingredient to our success is our people, and the passion we have for our brands. You could be the jammy to our dodger, party ring to our Fox’s or the choc-chip to our Maryland?!  We knead people with innovative ideas, an entrepreneurial spirit, and the commitment to drive FBC UK to success.

We are committed to building an inclusive workforce that feels empowered to build a fulfilling and successful career. By embracing diversity, equity, and inclusion (DEI) we create a supportive environment for people to thrive and strive to have more positive impact.

We understand that having formal and on-the-job learning opportunities is key to our colleagues’ professional and personal growth. We are committed to providing an environment where everyone can learn from each other and grow through a variety of learning experiences.

Our colleagues make our business special. With strong community values, we believe FBC UK is a more prosperous and fun place to work when people feel free to be themselves. We believe in the power of being authentic, entrepreneurial, and supporting each other whilst meeting our business goals.

About the Role

We’re looking for a proactive and detail-oriented Quality Systems Coordinator to oversee the ongoing assessment and enhancement of FBC UK’s processes, policies, and procedures. This pivotal role supports key improvement priorities, promotes policy standardisation across our UK footprint, and collaborates closely with stakeholders across the Value Chain. You’ll also support management of a central repository for FSQ policies, coordinate FS&Q culture programmes in partnership with internal communications, and govern our risk assessment processes to ensure robust and consistent practices.

This role will be based from our St Alban's office (2-3 days per week), however due to the nature of the role you will be expected to travel to our bakeries on a regular basis.

Main Responsibilities

QUALITY SYSTEM DESIGN & COORDINATION​

• Supporting the construction and management of the quality system within FS&Q both in terms of processes and documentation (e.g. standardization of approval flows, content update, new documents release when necessary, obsolete elimination).​
• Support update of Quality System documentation, ensuring alignment among Quality functions in terms of:
• Quality Manual, Group procedures, instructions and policies framework & contents​
• Contribute to the competence center as far as Quality Systems are concerned, providing support to Quality functions in terms of methods and tools.​

AUDIT​

• Supports the Food Safety & Quality Audit function providing all Quality System required information and possible follow-up​
• Conducts regular internal audits of FBCUK functions – both through validating site audit process and undertaking independent audits through Central Technical team
• Reviews outcome of internal audits and works with sites on resolution

CERTIFICATIONS​

• Supports non-conformities resolution coming from external auditing and overall monitoring practices​
• Monitors local quality certifications, collecting final report to ensure information availability and proper action plan activation​

FS&Q CULTURE​

• Coordinates FS&Q “culture programs”, working with internal communication and supporting the definition and monitoring of Group initiatives​
• Supports with the preparation of induction plans for FBC UK

Who we are looking for

• Proven experience in a technical systems role for a multi-site organisation.
• Auditing experience in a multi-site organisation.
• FMCG/Food background is highly desirable.
• Food or Science related qualification.
• HACCP and Food Safety Level 4 is desirable.
• Lead Auditor experience/qualified is desirable.
• FSSC22000 Auditor experience or knowledge is desirable.

Diversity Statement

FBC UK is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at FBC UK. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.